-
Say hello
- Naples, Florida
White Plains, New York - 239.963.9396
- infosmartmarketingllccom
- 203.286.1961
- Download our vCard
- Naples, Florida
Tag Archives: Customer Strategy
The Power of “Thank You” for Customer Retention
I recently received a personal phone call from a Wachovia bank representative. In her voicemail message she said she was calling me to simply “thank me” for my business. She assured me that if I had any immediate needs to … Continue reading
SMART Marketers Call on Mobile Marketing
Mobile marketing is here and lighting up our phones and PDAs in record numbers. As a matter of fact, new mobile ad spending projections seem to appear (and increase) every day. Strategy Analytics predicts that advertisers worldwide will spend $2.4B … Continue reading
Proactively Satisfying Customers
I recently stayed at the Marriott Eaton Center hotel in downtown Toronto for a client business meeting. When I made the reservation, the reservationist promised concierge level service and a room with a king-sized bed. Furthermore, she thanked me for … Continue reading
Acquisition/Retention/Referral tactic that can quickly grow your customer list
Yesterday my wife and I celebrated our 3 year anniversary with dinner and a movie (Tropic Thunder — go see it! Tom Cruise and Robert Downey Jr. are surprisingly hilarious in this flick). Our dinner plans included a fantastic, high-end, seafood … Continue reading
Don’t know what your customers want? Just ask!
In these shifting economic conditions, there’s no better time than now to take a reading of what your customers. Several good things could come out of a basic customer survey such as: identifying new opportunities in products or services that … Continue reading
Make Branding Work
There’s so much in a business name,… in a logo,… in a tagline… Your brand says more to your customers and sets the tone more than you might think. In our world of quick-to-start companies, websites and “doing-business-as’”, I come across many … Continue reading
Safeguard your business during a recession with Improved CRM
In my post, “Marketing During a Recession… Smart Marketers Ride the Wave”, I shared the unique and inevitably current opportunity for smart marketers to sustain or gain market share and revenues during an economic recession. It’s true that maintaining or … Continue reading